Contact
Subtitle Toolkit is maintained by a small team, and there is exactly one way to reach us. No ticket system, no chat widget, no contact form that swallows your message — just an address that a person reads.
We aim to reply within a few working days. If your message is about a specific page, including the URL saves a round trip.
What to include in a bug report
Most reports we cannot act on are missing the same three things. Including them makes the difference between a fix and a guessing game:
- The exact input. Paste the few lines of subtitle content that trigger the problem. If the file is confidential, reproduce it with dummy lines that have the same shape — the same format, the same timestamp style, the same punctuation.
- What you expected, and what you got. “The output is wrong” is hard to act on; “the second cue came out as
00:00:04,200but the source said0:00:04.20” is something we can reproduce in a minute. - Your browser and operating system. Every tool here runs locally in JavaScript, so behaviour can differ between browsers — particularly around file reading and clipboard access.
Requesting a format or a tool
Requests for a new subtitle format or a new conversion direction are welcome, and several tools on this site started as one. Two things help: name the format and where you met it (a particular player, broadcaster or platform), and describe what you need to do with the output. A format nobody can export is not worth building a converter for, and knowing the destination tells us what the output has to preserve.
Corrections
If something on this site is factually wrong — a format claim, a compatibility note, a timestamp rule — please say so. The guides are written to be checked against the specifications, and corrections are taken seriously.
What we cannot help with
We cannot recover a file you have lost, and we cannot see your files in the first place: every tool here runs entirely in your browser and nothing is uploaded. If a conversion produced a result you did not keep, the original is still on your device, and re-running the conversion takes seconds.
We also cannot transcribe or translate audio. This site formats subtitle files; it does not listen to them. The AI tool directory lists services that do.
Privacy
Email you send us is kept only as long as it takes to deal with the matter. It is never added to a mailing list, and it is never shared. See the privacy policy for how the site itself handles data.
Last updated 2026-09-21.